Privacy Policy

Last Updated: 03.09.2025

At Bedford Number Plates, a trading name of Official Plates Ltd (Company Number: 12813637, registered in England & Wales), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

When you place an order, create an account, or contact us, we may collect information you provide, such as:

  • Name

  • Email address

  • Phone number

  • Billing and delivery details

  • Vehicle registration details

1.2 Legal Documentation

To comply with DVLA regulations, we are required to collect and securely store copies of your vehicle’s registration document (V5C) and proof of identity. These records are retained for up to 3 years for legal compliance and may be provided to the DVLA upon request.

1.3 Automated Data

When you browse our website, we may collect information such as:

  • IP address

  • Browser type and device information

  • Pages visited and site usage patterns
    This may be collected via cookies or similar tracking technologies.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing – to produce and deliver your number plates and communicate about your order.

  • Customer Support – to answer queries and resolve issues.

  • Service Improvement – to improve our website, products, and user experience.

  • Marketing (with consent) – to send occasional updates or promotions, which you can opt out of at any time.

  • Legal Compliance – to fulfil our obligations under DVLA and UK law.

3. Disclosure of Information

We do not sell or rent your data. However, we may share it in the following limited cases:

  • Service Providers – with trusted partners who help us deliver services (e.g., payment processors, couriers).

  • Legal Requirements – when required to comply with the law, protect our rights, or respond to lawful requests from authorities such as the DVLA.

4. Security

We use industry-standard measures to protect your personal data. While we take all reasonable steps to secure your information, no system is 100% secure, and we cannot guarantee absolute protection.

5. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate information.

  • Request deletion of your data (subject to legal requirements).

  • Opt out of marketing communications at any time.

To exercise your rights, please contact us via our Contact Page.

6. Cookies and Tracking

Our website uses cookies to improve your experience. For example:

  • Remembering login details and display preferences.

  • Tracking anonymous usage data for analytics.

You can control cookies through your browser settings.

7. Data Retention

  • Customer order records (including DVLA-required documents) are kept for up to 3 years.

  • Account holders can view, edit, or delete their personal information at any time (except usernames).

8. Children’s Privacy

Our services are not intended for children under 16, and we do not knowingly collect data from them.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last Updated” date.

10. Contact Us

Bedford Number Plates is a trading name of Official Plates Ltd (Company Number: 12813637, registered in England & Wales).

For questions about this Privacy Policy or how we handle your data, please contact us via our Contact Page