Refund and Return Policy

At Bedford Number Plates, our goal is to provide you with high-quality custom number plates that meet your exact specifications and exceed your expectations. We take pride in our craftsmanship and are committed to ensuring your satisfaction. However, we also understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the terms and conditions for refund eligibility and the process for requesting a refund.

Refund Eligibility

We offer refunds in the following situations:

  1. Production Errors: If we make a mistake during the production of your number plates, such as a typographical error or a design flaw, we will issue a full refund or provide a replacement at no additional cost.

  2. Damaged or Defective Products: If you receive damaged or defective number plates, please contact our customer support team within 1 day of receiving your order with pictures of packaging, damage and full plates. We will either refund your purchase or send you a replacement, as per your preference.

  3. Cancellation Before Production: You may cancel your order and request a refund if production on your custom number plates has not yet begun. Production will start after receiving documents and payment. Please note that once production has started, cancellations are no longer possible.

Refund Process

To request a refund, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team by email at or by phone. Please provide your order number and a detailed explanation of the reason for your refund request along with supporting photographs.

  2. Verification: Our customer support team will review your request and may request additional information or evidence to verify the reason for the refund.

  3. Approval: If your refund request is approved, we will process your refund within 2 business days. Refunds will be issued to the original payment method used for the purchase.

Note: Refunds may take some time to appear on your bank or credit card statement, depending on your financial institution’s processing times.

Non-Refundable Situations

We do not offer refunds in the following situations:

  1. Change of Mind: We are unable to provide refunds for orders where the customer has simply changed their mind or no longer wants the number plates.

  2. Errors in Customer Input: Please review your order carefully before submitting it. We are not responsible for errors in the information you provide, such as spelling mistakes, incorrect registration numbers, or design preferences.

  3. Late Refund Requests: Refund requests made beyond 3 days from the date of delivery will not be accepted.

Returns

Number plates are unique products customised specifically for you, it cannot be resold to someone else, for this reason, number plates are non-returnable. If you purchase an item that is not a number plate with a customised registration number, you may be eligible for a return. Contact us to find out. Note; cost of return is paid for by you.

Contact Us

If you have any questions or concerns about our Refund Policy or need to request a refund, please don’t hesitate to contact our customer support team. We are here to assist you and ensure that you have a positive experience with Bedford Number Plates.

Contact Information:

  • Email: on Contact page
  • Phone: on Contact page

Thank you for choosing Bedford Number Plates. Your satisfaction is important to us, and we are committed to providing exceptional service and products.